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Terms of service

Last updated: November 3, 2026. [PENDIENTE ABOGADO] These terms are a draft that an attorney must review before we charge anyone. Provider: REYNALDO DELIVERY LLC, an Iowa limited liability company. RioBridge Studio is a brand of REYNALDO DELIVERY LLC. Contact: [email protected], Council Bluffs, Iowa.

Where we work

Local services (website, Google Business Profile, print and branded products, videos and visits) are for businesses in Council Bluffs (Iowa) and Omaha (Nebraska). Online services, anywhere we serve (AI phone receptionist, on-hold messages, captions, the weekly church package and the weekly review report) are provided online to businesses in the states where we offer them, following each state's rules on AI disclosure and recording.

What you are buying

What your signed proposal says: monthly services, setup and, if you order them, products with your brand. We do not promise sales, customers or income: we deliver the work and every month we show you what was done and what was measured.

Every invoice includes a short dated list (3 to 6 lines) of what we delivered that month: what was published, what was fixed and what was measured. [PENDIENTE ABOGADO]

Payments and sales tax

The monthly fee is charged in advance at the start of each month. Setup and products are paid in full before we start or order them. We do not accept checks.

Sales tax is added where it applies. Sales tax depends on your state: each state decides which services are taxable and at what rate, so the tax on your invoice depends on where your business is and on what you buy. It is shown on the invoice before you pay. [PENDIENTE ABOGADO]

Which law applies

These terms are governed by Iowa law. For services to customers in other states, the law of that state also applies where it must (for example, on taxes, consumer protection, call recording or privacy). [PENDIENTE ABOGADO]

Cancellation and refunds

You can cancel with 30 days' notice, with no long contract. The current month's fee is not refunded. Setup is not refunded once the work is delivered. If a payment fails, we let you know; after 10 days the service is paused and after 30 days it is cancelled.

How to cancel: send one email with the word "cancel" to [email protected]. We confirm it in writing within 1 business day and tell you the date of your last charge. No calls to talk you out of it. All our plans are month to month and nothing renews for a fixed term; if we ever offer an annual plan, we will email you 30 days before it renews. [PENDIENTE ABOGADO]

Price changes

Your price only changes with 30 days' written notice. If you do not agree with the new price, you can cancel before it applies, at no cost. [PENDIENTE ABOGADO]

Custom products

Before we order, you approve the design proof in writing. Products with your brand cannot be returned because you changed your mind; if they arrive with a manufacturing defect, we replace them. We only print your logo or one we designed for you, and you confirm that you have the right to use your logo.

Access to your accounts

You give us access to your Google and Meta accounts by invitation, without passwords, and you can remove it at any time. Your domain and your accounts belong to you.

Your website files, the photos you give us and the texts we write for you are yours too. You are always the primary owner of your Google Business Profile; we are only managers. When you leave, within 2 business days we send you a zip file with your website files, your photos and your texts (and, if you had the receptionist, its setup in plain text), we remove ourselves as managers of your Google profile, your Meta accounts and your domain, and we email you to confirm that we no longer have access. [PENDIENTE ABOGADO]

Setup service

We set up and connect your tools only by delegated access: you invite us as a manager to your accounts (for example, your Google Business Profile or your calendar), and we guide you while you turn on call forwarding yourself. We never ask for your passwords and we do not access your computer or your phone. Remote assistance on your computer and in-person installation are not offered yet: they will require a separate written contract and insurance. [PENDIENTE ABOGADO]

AI phone receptionist

The assistant follows the AI disclosure rules of the caller's state where they apply, and if a caller asks, it is set up to always tell the truth. It only answers calls your business receives: it does not make sales calls and it does not send text messages. For now it is not offered to medical or dental offices, and it does not take card payments over the phone. The receptionist plan includes up to 300 minutes a month; each minute above that is billed at 0.25 USD. On the after-hours plan, it only answers the calls your line forwards to it.

Minutes without surprises: you choose in writing what happens above the limit: the receptionist stops and calls go to your own phone or voicemail, or it keeps answering up to a monthly cap of extra minutes that you set. Coming soon (not available yet; these terms will say when they start): an email when you reach 80% of your plan's minutes; robocalls and silent calls that it cuts off not counting toward your minutes. [PENDIENTE ABOGADO]

Your number stays yours: by default the receptionist works through call forwarding from your own number. If we ever give you a new number, we transfer it to you at no cost when you leave (the transfer process with our phone provider is still being checked). [PENDIENTE ABOGADO]

Set up and tested with trick questions: it is set up to answer only from the information you approved, and we test it with trick questions before it goes live. When it does not know something,

Free sample: before you sign, we can record a sample greeting and a sample call with your business name, at no cost. One sample per business, requested by the owner or manager; we make up to 5 a week. The setup fee is only charged if you sign. [PENDIENTE ABOGADO]

On-hold messages and voice work

You approve the script before we record. The voices are made with AI and the music is licensed for business use. We never use the voice of a real person without that person's written permission.

Captions and the church package

A person reviews every transcript, but mistakes can happen: please check it before you publish. We do not transcribe or translate legal or medical documents. In church clips we cut copyrighted music; the church confirms it has permission from the people on camera and approves everything before it goes out.

Review report

We read your reviews with the manager access you give us; we do not copy data from Google with automated tools. We never write, buy or hide reviews.

Reviews

We do not offer discounts or gifts in exchange for reviews, and we do not ask only happy customers for reviews, because Google does not allow it.

Support

A person on our team reviews every support case. We reply within 1 business day and tell you who looks after your account. If you tell us you do not want to hear about other services, we do not contact you again to sell you anything. [PENDIENTE ABOGADO]